Waves of Wisdom: Prevention, Mitigation, Solutions for self storage

7 Nov 2023 | 5pm - 6pm HKT (GMT+8)

Welcome to a SSAA webinar that peels back the layers of water damage in self storage, focusing on the safeguarding of customer goods and the critical task of rebuilding trust. "Waves of Wisdom" offers an in-depth exploration of the strategies and solutions required to ensure the safety of stored items and, just as importantly, to regain and strengthen the trust of customers who entrust their belongings to your care.

Key Topics:

  • Uncover effective measures to shield customer goods from water damage, from preparation to response.

  • Learn the art of rebuilding customer trust and satisfaction following water damage incidents, and nurturing lasting relationships.

  • Explore innovative solutions that empower you to create a resilient and customer-centric operation, enhancing your reputation within the industry.

  • Our speakers bring their diverse experiences and expertise to the forefront, delivering a wealth of invaluable insights to equip you with the knowledge and strategies needed for success.

  • Don't miss this exceptional opportunity to fortify your self storage business, preserve customer goods, and engage with industry peers who share your dedication to excellence.

Details

Date: 7 Nov 2023 (Tue)

Time: 5:00 pm – 6:00 pm (HKT, GMT+8)

Format: Online

Language: English

For any queries, contact Heily Lai (heilylai@selfstorageasia.org).

Members can join the event for free. Please register below.

About the speaker

Paul Fahey

Director

Easybox Italy

Paul was President when FEDESSA brought together its member national associations to create a “European Standard/Kite Mark” for the Industry. This served to protect the sector from the moving industry who had loosely promoted itself as self-storage operators, when they weren’t. The standard differentiated the true operators.

Paul was a director of the UK SSA for 7 years including 3 years as Chairman, a director of FEDESSA for 10 years including 3 years as President. Now back on the UK SSA board for the last 4 years, Paul has been a serving self-storage industry Director continuously for the last 18 years.

Paul has been a guest speaker at conferences in the US, and other countries.

Paul considers himself an small operator, having established or acquired 5 different self-storage brands/small portfolios worth over £100m and selling on to national operators.

He has a small but growing UK self-storage portfolio and retained an interest and management role in EasyBox in Italy.

As a side “hobby” Paul has advised operators, or would be operators, in a consultancy capacity, in several Middle eastern countries and most European countries over the last 20 years.

 

Phojchanan Niwatwong

General Manager

LEO Self Storage

Phojchanan Niwatwong (Pook) is the General Manager of the Self Storage at LEO Self Storage. With a sharp focus on business growth, marketing, and operations, Pook plays a pivotal role in steering the success of LEO Self Storage.

A visionary and strategist, Pook is renowned for her ability to identify, generate, evaluate, and manage new business opportunities. She oversees every facet of these opportunities, from conception to strategic implementation, ensuring that they align seamlessly with LEO Self Storage's mission.

In her quest to innovate and empower, Pook is dedicated to optimizing the new economy service platform, making it not only more efficient but also cost-effective. She has an astute eye for identifying emerging digital disruptions that hold the promise of future opportunities.

Phojchanan Niwatwong is not just a leader but a strategic digital thought leader, developing insightful viewpoints on key services and digital trends that are shaping the industry's landscape. Her expertise and vision make her a driving force behind LEO Self Storage's commitment to excellence in self-storage.