How to deal with Delinquent Payments
& Bad Debt in Self Storage
What to do if your tenant stops paying? When is the best time to move their no longer wanted goods? What happens if they come back in a few months?
Matthew Chee, Head of Transformation and Innovation in General Storage will share his experience with you on the above. Starting with the terms in the Standard Self Storage Agreement, then to staff training on communication and operating procedures. Matthew will go through all of the stages of a delinquent customer with you and guide you to deal with the situation.
Details
Date: 24 Sep 2021 (Fri)
Seminar Time: 3:00pm - 5:00pm (HK time, GMT+8)
Format: Zoom
Language: English
For any queries, contact Heily Lai (heilylai@selfstorageasia.org).
Don’t forget to SIGN IN to get your tickets at MEMBERS RATE!
Matthew Chee
Head of Transformation and Innovation
General Storage Company
Prior to joining GSC, Matthew was a Director of Sales for Mandarin Self Storage for 4 years, and before that, he was the Director for Redbox Storage in Hong Kong for 3 years. Matthew was also the Country Operations Manager for Singapore/Hongkong in Big Orange Self Storage for 7 years.
Matthew has 15 years of hands-on experience in setup, procurement, financial performance, marketing, development, and operational elements for all the self-storage buildings that were under his care.
Matthew also has 25 years of sales, retail and customer services experience and has expertise in the area of self-storage, staff management and training.